The Influence of Emotional Intelligence, Knowledge Sharing and Organizational Commitment on Employee Performance of Commercial Banks in Guangdong Province, China
DOI:
https://doi.org/10.53797/ujssh.v3i2.16.2024Keywords:
emotional intelligence, knowledge sharing, organizational commitment, employee performanceAbstract
The global banking sector's transformation has spotlighted the role of human capital in the success of Chinese commercial banks, especially in Guangdong Province. This study aims to investigate the collective influence of emotional intelligence, knowledge sharing, and organizational commitment on employee performance. Using a quantitative research design, data were collected from a sample of 400 employees across 20 commercial banks, and analyzed through Structural Equation Modeling (SEM). The findings reveal that emotional intelligence significantly enhances employee performance, mediated by organizational commitment and knowledge sharing. These insights contribute to the understanding of workforce dynamics in the banking sector and highlight strategic interventions to optimize human capital and maintain competitive advantage.
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