The Influence of Talent Management on Employee Happiness and Job Satisfaction in Emirates Airlines
DOI:
https://doi.org/10.53797/ujssh.v4i1.34.2025Keywords:
Talent Management, Job Satisfactio, Employee HappinessAbstract
The most valuable internal resource in an organization is a talented individual. It is a tactic that companies employ to capitalize on the substantial skills of their workers and help HR managers put effective talent acquisition plans into practice. Examining the connections between job satisfaction, employee happiness, and talent management at Emirates Airlines is the goal of this research. The suggested conceptual framework was validated and the postulated links were tested using quantitative methodology. Data was gathered from a sample of 427 employees using a questionnaire. The survey process used a straightforward random sampling technique. SPSS software was used in this study to analyze the data. The findings showed a strong correlation between employee happiness, job satisfaction, and talent management. This study's conclusion demonstrates that companies that put employee happiness first are more likely to experience long-term success in terms of worker satisfaction, enhanced productivity, and improved engagement through talent management.
References
Abdel Azem Mostafa, H., Hassan EL-Sayed. Mahfouz, H., & Mohammed Araby Ebraheem, S. (2021). Effect of Educational Program about Talent Management for Nursing Managers on Their Job Affiliation and Organizational Excellence. Egyptian Journal of Health Care, 12(2), 718-740.
Abir, B. (2015). Talent Management in UAE: A study of contemporary practices in the banking industry (Master’s thesis, The British University, Dubai, UAE).
Adero, F. A., & Odiyo, W. O. (2020). Employee Characteristics, Contemporary Human Resource Management Practices and Organization Effectiveness. International Journal of Business Management, Entrepreneurship and Innovation, 2(2), 1-18.
Adnan, A., & Tulen, S. (2020). The Influence of Sustainable Talent Management on Job Satisfaction and Organizational Commitment: Moderating Role of In-service Training. Journal of Research and Social Intervention, 69/2020.
Al Mansoori, M. S. (2015). A study into the benefits of developing talent management within the public sector: The case of Abu Dhabi Police General Head Quarters-UAE. Liverpool John Moores University (United Kingdom).
Al Suwaidi, E. Y. M., Al-shami, S. A., & Akmal, S. (2020). Applying structural equation model to develop a new model of happiness at the workplace in promoting employee happiness in public organization. International Journal of Nonlinear Analysis and Applications, 11, 311-320.
Al-Adamat, A., & Alserhan, H. (2020). Salesperson creative performance: The role of performance appraisal systems. International Journal of Scientific & Technology Research, 9(1), 2611-2618.
Al-Ali, W., Ameen, A., Isaac, O., Khalifa, G. S., & Shibami, A. H. (2019). The mediating effect of job happiness on the relationship between job satisfaction and employee performance and turnover intentions: A case study on the oil and gas industry in the United Arab Emirates. Journal of Business and Retail Management Research, 13(4), 103-116.
Al-Amri, M. S. (2017). The Relationship of Work Aspects to the Level of Job Satisfaction and Occupational Happiness Rates for Employees in Governmental and Private Schools in Al Ain City. Unpublished Master Thesis, United Arab Emirates University, College of Humanities and Social Sciences.
Aljbour, A., French, E., & Ali, M. (2021). An evidence-based multilevel framework of talent management: a systematic review, International Journal of Productivity and Performance Management, Vol. ahead-of-print No. ahead-of-print.
Aljneibi, N. M. (2018). Well-being in the United Arab Emirates: how findings from positive psychology can inform government programs and research.
Aljunaibi, M. M. (2014). Talent Management and Employee Engagement, The British University in Dubai: Dubai, UAE.
AlMansoori, M. S. A (2015). Study into the Benefits of Developing Talent Management within the Public Sector: The Case of Abu Dhabi Police General Head Quarters-UAE. Ph.D. Thesis, Liverpool John Moores University, Liverpool, UK.
Al-Rawashdeh, E. T. (2021). The Impact of Applying Talent Management Strategies on Achieving Happiness in the Work Environment: An Applied Study on the Royal Jordanian Airlines Company. International Review of Management and Marketing, 11(1), 68-77.
Alzahmi, R. A., AlMazrouei, H., & Zacca, R. (2021). Developing Future Leaders: Evidence of Talent Management Planning. International Journal of Customer Relationship Marketing and Management (IJCRMM), 12(4), 46-60.
Amin, F. A. B. M. (2021). A Review of the Job Satisfaction Theory for Special Education Perspective. Turkish Journal of Computer and Mathematics Education (TURCOMAT), 12(11), 5224-5228.
Anis, E., & Syamsul, M. (2019). Job satisfaction and organizational commitment effect in the transformational leadership towards employee performance. European Research on Management and Business Economics, 25(3), 144-150.
Anlesinya, A., Amponsah-Tawiah, K., Adom, P.K., Damoah, O.B.O. and Dartey-Baah, K. (2021). The macro talent management, decent work and national well-being nexus: a cross-country and panel data analysis. International Journal of Manpower, 42(5), 777-793.
Awada, N., Johar, S. S., & Binti Ismail, F. (2019). The effect of employee happiness on performance of employees in public organization in United Arab Emirates. Journal of Administrative and Business Studies JABS, 5(5), 260-268.
Awan, A. G., Hafiz M. F. (2016). Talent management practices and their impact on job satisfaction of employees: a case study of the banking sector in Pakistan. Sci. Int. (Lahore), 28(2), 1949-1955.
Barua, S. (2017). Term Paper on Emirates: The Largest Airline and Flag Carrier of the UAE Course: Principles of Management. Master Thesis. Bangladesh University of Professionals.
Bayad, J. A., & Govand, A. (2021). An Empirical Study of Employees’ Motivation and its Influence Job Satisfaction. International journal of Engineering, Business and Management (IJEBM). 5(2).
Benuyenah, V., & Pandya, B. (2020). Measuring employee happiness in the UAE–integrating organisational data into the national statistics. International Review of Management and Marketing, 10(3), 83.
Benuyenah, V., & Pandya, B. (2020). Measuring employee happiness in the UAE–integrating organizational data into the national statistics. International Review of Management and Marketing, 10(3).
Bhardwaj, A., S. Mishra & Kumar Jain, T. (2021). An analysis to understanding the job satisfaction of employees in banking industry,
Böckerman, P., & Ilmakunnas, P. (2012). The job satisfaction-productivity nexus: A study using matched survey and register data. Ilr Review, 65(2), 244-262.
Chambers, E. G., Foulon, M., Handfield-Jones, H., Hankin, S. M., & Michaels III, E. G. (1998). The War for Talent. The McKinsey Quarterly, (3), 44–57.
Davidescu, A. A., Apostu, S. A., Paul, A., & Casuneanu, I. (2020). Work flexibility, job satisfaction, and job performance among Romanian employees—Implications for sustainable human resource management. Sustainability, 12, 6086.
Diener, E. (1984). Subjective well-being. Psychol. Bull, 95, 542–575.
Diestel, S., Wegge, J., & Schmidt, K. H. (2014). The impact of social context on the relationship between individual job satisfaction and absenteeism: The roles of different foci of job satisfaction and work-unit absenteeism. Acad. Manag. J., 57, 353–382.
Dzimbiri, G. L., & Molefi, A. (2021). The impact of talent management on job satisfaction of registered nurses in Malawian public hospitals. SA Journal of Human Resource Management, 19, 9.
Fauziyana, M., Zaid, M., Rasid, A. R., Rosnee, A., & Norazmi, N. (2021). Meta-Analysis for Special Education Leadership in Malaysia. PalArch’s Journal of Archaeology of Egypt / Egyptology, 17(7), 13455-13468.
Firkhan, A. B. H. A., & Mohd, Z. J., & Mohd, N. B. N. (2021). Preliminary Study on it Security Maintenance Management in Malaysia Organizations. PalArch’s Journal of Archaeology of Egypt / Egyptology, 18(1), 4061-4073.
Fisher, C. D. (2010), Happiness at work. International Journal of Management Reviews, 12(4), 384-412.
Francisca S. G., Dewiana N., Dhaniel H., Masduki A., & Joko S. (2020). Impact of talent management, authentic leadership and employee engagement on job satisfaction: evidence from southeast Asian industries. Journal Of Critical Reviews, 7(19), 67-88.
Francisca, S. G., Dewiana, N., Dhaniel, H., Masduki. A., & Joko, S. (2020). Impact of talent management, authentic leadership and employee engagement on job satisfaction: evidence from southeast Asian industries. Journal of Critical Reviews, 7(19), 67-88.
Furnham, A., & Eracleou, T. (2009). Chamorro-Premuzic Personality, motivation and job satisfaction: Hertzberg meets the Big Five Journal of Managerial Psychology, 24(8), 765-779.
Goestjahjanti, S. F., Novitasari, D., Hutagalung, D., Asbari, M., & Supono, J. (2020). Impact of talent management, authentic leadership and employee engagement on job satisfaction: Evidence from south east Asian industries. Journal of Critical Reviews, 7(19), 67-88.
Hair Jr. J. F., Sarstedt, M., Cheah, J. H., Becker, J. M., & Ringle, C. M. (2019). How to specify, estimate, and validate higher-order constructs in PLS-SEM. Australasian Marketing Journal (AMJ), 27(3), 197-211.
Harris, H. (2018). Organizational Happiness. Oxford Research Encyclopedia of Business and Management. Available on: https ://oxfordre.com/business/view/10.1093/acrefore/9780190224851.001.0001/acrefore9780190224851-e-148].
Heimerl, P., Haid, M., Perkmann, U., & Rabensteiner, M. (2020). Job satisfaction as a driver for sustainable development in the hospitality industry? Evidence from the Alpine Region. Sustainability, 12, 6754.
Hicks, B., Carter, A., & Sinclair, A. (2013). Impact of coaching on employee well-being, engagement and job satisfaction. IES Research Network Project Report, 6.
Ishak, K., Kamarul, A. J., Mohamad, K. L., Muhammad, Y. H. M. K., & Mohd, N. B. N. (2021). Thrust of Faith and Manifestations to Faith According to the Qur’an And Hadith: A Study of Content Analysis. PalArch’s Journal of Archaeology of Egypt / Egyptology, 18(4), 295-314.
Kaleem, M. (2019). The influence of talent management on performance of employee in public sector institutions of the UAE. Public Administration Research, 8(2), 8-23.
Kamal, M. Y., & Lukman, Z. M. (2017). The relationship between attracting talent and job satisfaction in selected public higher learning institutions. International Journal of Management Research and Reviews, 7(4), 444.
Karam, A. K., Ab Yazid, M. S., Khatibi, A., & Ferdous Azam, S. M. (2017). Measuring the Mediating Role of Talent Management, HRM and Organizational Success in UAE. Eur. J. Hum. Resour. Manag. Stud., 1, 22–35.
Kusi, L., Opoku-Danso, A., & Afum, E. (2020). Improving Performance of Public Universities in Ghana Through Talent Management: Does Leadership Support Matter? Global Journal of Management and Business Research, 41-68.
Lambert, L., Passmore, H., & Joshanloo, M. (2019). A Positive Psychology Intervention Program in a Culturally-Diverse University: Boosting Happiness and Reducing Fear. Journal of Happiness Studies, 20, 1141-1162.
Lange, T. (2021). Job satisfaction and implications for organizational sustainability: a resource efficiency perspective. Sustainability, 13(7), 3794.
Luna–Arocas, R., & Morley, M. J. (2015). Talent management, talent mindset competency and job performance: The mediating role of job satisfaction. European Journal of International Management, 9(1), 28-51.
Mahmoud, K. (2019). The Influence of Talent Management on Performance of Employee in Public Sector Institutions of the UAE. Public Administration Research, 8(2).
Maslow, A. H. (1954). Motivation and Personality. New York: Harper and Row Publishers.
Moçoşoğlu, B., & Kaya, A. (2018). The relationship between organizational silence and organizational happiness levels of school administrators and teachers: The case of Şanlıurfa. Harran Education Journal, 3(1), 52-70.
Mroueh, M., & de Waal, A. (2020). Measuring happiness at work in a Takaful organization. Journal of Organizational Effectiveness: People and Performance.
Mujtaba, M., Mubarik, M. S. & Soomro, K. A. (2022). Measuring talent management: a proposed construct. Employee Relations, https://doi.org/10.1108/ER-05-2021-0224.
Nabeel, A. A. & Ahlam, A. S. (2021). Talent management strategies of a public UAE hospital in the Industry 4.0 era: A qualitative analysis. Problems and Perspectives in Management, 19(2), 14-27.
Narayanan, A. (2016). Talent Management and Employee Retention: Implications of Job Embeddedness – A Research Agenda. Journal of Strategic Human Resource Management, 5(2), 34–40.
Norazmi, N., Zaid, M. & Abdul Rasid, A. R. (2019). The Practice of Headmasters' Leadership and Its Effect on Job Satisfaction of Special Education Integration Program (PPKI) Teachers in Johor, Malaysia. Universal Journal of Educational Research, 7(9), 2008-2014.
Omar, O. (2018). Signing up for happiness: An exploratory study of workforce changes in the UAE market in response to the National Program for Happiness and Wellbeing. Middle East Journal of Positive Psychology, 4, 80-101.
Ooi, P. B., Wan, M. W., & Jaafar, M. B. (2015). Factors Contributing to Job Satisfaction among School Counselors. Procedia - Social and Behavioral Sciences, 211, 803-810.
Opatha, H. H. D. P. J., & Uresha, K. I. (2020). HRM and its impact on employee happiness: An empirical study on Sri Lankan employees. Asian Journal of Social Sciences and Management Studies, 7(2), 114-123.
Oswald, A. J., Proto, E. & Sgroi, D. (2014). Happiness and Productivity. Journal of Labor Economics, 33(4), 789–822.
Othman, A. K., Mahmud, Z., Noranee, S., & Noordin, F. (2018). Measuring Employee Happiness: Analyzing the Dimensionality of Employee Engagement. International Conference on Kansei Engineering & Emotion Research, Springer, Singapore, 863-869.
Paais, M., & Pattiruhu, J. R. (2020). Effect of motivation, leadership, and organizational culture on satisfaction and employee performance. The Journal of Asian Finance, Economics, and Business, 7(8), 577-588.
Pananrangi, M., Lewangka, O., & Sudirman, I. (2020). The Influence of Motivation and Job Satisfaction on Employee Performance in PT. Son Karella Mare. Hasanuddin Journal of Applied Business and Entrepreneurship, 3(2), 20-32.
Pereira, V., Neal, M., Temouri, Y., & Qureshi, W. (Eds.). (2020). Human capital in the Middle East: A UAE perspective. Springer Nature.
Qasim, A. (2020). The impacts of high employee turnover in the UAE hospitality industry. In Human capital in the Middle East (pp. 73-91). Palgrave Macmillan, Cham.
Qasim, A. (2020). The impacts of high employee turnover in the UAE hospitality industry. In Human capital in the Middle East (pp. 73-91). Palgrave Macmillan, Cham.
Ramlawatia, E. T., Nurfatwa A. Y., & Kurniawaty. (2021). External alternatives, job stress on job satisfaction and employee turnover intention. Management Science Letters, 11(2021), 511–518.
Rego, A., & e Cunha, M. P. (2008). Authentizotic climates and employee happiness: Pathways to individual performance? Journal of Business Research, 61(7), 739-752.
Reham, M. M., Doaa, S. H., & walid, S. A. (2019). Talent management and its role on supporting the competitiveness in the airline companies. Faculty of Tourism and Hotels, Supplement, Fifth Issue, Special for the Second International Scientific Conference. Tourism Marketing for the Delta Region, 5(15), 55-97.
Ribeiro, D., & Ribeiro, J. (2023, January). Dubai and UAE’S Context of Happiness as a Government Policy in 2021 and 2022 Content Analysis of Government Communication. In World Conference on Qualitative Research (pp. 166-179). Cham: Springer International Publishing.
Riyadi, S. (2020). The Influence of Leadership Style, Individual Characteristics and Organizational Climate on Work Motivation, Job Satisfaction and Performance. International Journal of Innovation, Creativity and Change, 13(7), 662-677.
Robbins, S. P. (1994). Human resource management: concepts and practices. Wiley.
Rosnee, A., Mohamad, Z. M., Suhaimi, M., Nur, H. S. A., & Mohd, N. N. (2021). Work Attitude, Organizational Commitment and Emotional Intelligence of Malaysian Vocational College Teachers. Journal of Technical Education and Training, 13(1), 15-21.
Rukunga, Y. M., & Nzulwa, J. (2018). The role of talent management strategies on organizational performance: A case of telecommunication firms in Kenya. International Academic Journal of Human Resource and Business Administration, 3(3), 263-288.
Saari, L. M. & Judge, T. A. (2004). Employee attitudes and job satisfaction. Human Resource Management, 43(4), 395–407.
Sakka, F. (2020). Happiness in work setting: scale development and validity in the united Arab of Emirates. International Journal of Management (IJM), 11(9).
Saleh, R., & Atan, T. (2021). The involvement of sustainable talent management practices on employee’s job satisfaction: Mediating effect of organizational culture. Sustainability, 13(23), 13320.
Sandybayev, D. (2019). Daytime nap as a factor of happiness to impact on work performance: Evidence from the United Arab Emirates. Journal of Administrative and Business Studies JABS, 5(3), 138-152.
Schiemann, W. A. (2014). From Talent Management to Talent Optimization. Journal of World Business, 49(2), 281–288.
Schuler, R. S., Jackson, S. E., & Tarique, I. (2011). Global talent management and global talent challenges: Strategic opportunities for IHRM. Journal of world business, 46(4), 506-516.
Shah, S., & Ayub, M. (2021). The Impact of Person-Job Fit, Person-Organization Fit on Job Satisfaction. Journal of Entrepreneurship, Management, and Innovation, 3(1), 57-76.
Sheehan, M., Grant, K., & Garavan, T. (2018). Strategic talent management: A macro and micro analysis of current issues in hospitality and tourism. Worldwide Hospitality and Tourism Themes, 10(1), 28-41.
Smith, K., Davis, M., Malone, C. F., & Owens-Jackson, L. A. (2020). Faculty That Looks Like Me: An Examination of HBCU Accounting Faculty Motivation and Job Satisfaction.
Smith, S. A., Patmos, A., & Pitts, M. J. (2018). Communication and teleworking: A study of communication channel satisfaction, personality, and job satisfaction for teleworking employees. International Journal of Business Communication, 55(1), 44-68.
Sottile, S. N. (2021). Talent Management and Organizational Performance Correlation of Faculty at Community Colleges in Southern California. Grand Canyon University.
Staffelbach, B., Bethke-Langenegger, P., & Mahler, P. (2011). Effectiveness of talent management strategies. European Journal of International Management, 5(5), 524-539.
Tash, M. S., Ali, E. N., & Ahmadzadeh, M. (2016). The Effects of Talent Management on Employees Performance in Oil Jam Petrochemical Complex (Oil JPC): The Mediating Role of Job Satisfaction. International Journal of Economics and Finance, 8(6), 1-5
Thevanes, N., & Jathurika, M. (2021). Employee happiness and its relationship with job satisfaction: An empirical study of academic staff in a selected Sri Lankan University. Asian Journal of Social Science and Management Technology, 3(1), 34-43.
Veenhoven, R. (2009). How do we assess how happy we are? Tenets, implications and tenability of three theories. Happiness, Economics and Politics: Towards a Multi-Disciplinary Approach, 45-69,
Wesarat, P. O., Sharif, M. Y., & Abdul-Majid, A. H. A. (2015). A conceptual framework of happiness at the workplace. Asian Social Science, 11(2), 78–88.
Yang, J., Pu, B., & Guan, Z. (2019). Entrepreneurial leadership and turnover intention in startups: Mediating roles of employees’ job embeddedness, job satisfaction and affective commitment. Sustainability, 11, 1101.
Yener, M. I., Gurbuz, F. G., & Acar, P. (2017). Development and validation of a Talent Management Measurement Instrument. Journal of Business, Economics and Finance (JBEF), 6(3), 233-245.
Youssef, E. E., & Moh, S. E-H. G. (2021). Effect of Talent Management Training Program on Head Nurses Leadership Effectiveness. Egyptian Journal of Health Care, 12(4), 351-361.
Zaid, M., Norazmi, N., & Abdul Rasid, A. R. (2020). Headmaster Leadership Effect on Task Load Of Special Education Integration Program Teacher. Humanities & Social Sciences Reviews, 8(2), 451-456.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Alzaabi Sultan Rashed Sultan Jasmoh, Ahmad Amri Zainal Adnan, Nadratun Nafisah Abdul Wahab
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
