Examining the Critical Impact of Knowledge Management Practices on Organisational Innovation and Creativity in China's Shanxi Province: An Extensive Mediation-Moderation Study


  • Yuan Huipeng Faculty of Business and Accountancy, Lincoln University College Malaysia, 47301 Petaling Jaya, Selangor, Malaysia




Knowledge management practices, organizational creativity, organizational learning


This systematic literature review explores the effectiveness of knowledge management practices (KMPs) in shaping organizational creativity and innovation among small and medium-sized enterprises (SMEs) in the Shanxi Province of China. The study investigates the relationships between KMPs (knowledge creation, sharing, application, and acquisition), organizational learning, organizational creativity, encouraging and supportive leadership, and innovation performance. By analyzing 65 relevant studies, the review examines the characteristics and contributions of KMPs across cognitive, affective, psychomotor, social, and metacognitive domains. The findings highlight the unique features and contributions of KMPs in enhancing various aspects of organizational learning and creativity, which in turn influence innovation performance. The review identifies KMPs as a standout approach due to their integrated nature, seamlessly incorporating active learning principles into SMEs' operations, making them a holistic and effective method for comprehensively addressing innovation challenges. The study also explores the mediating roles of organizational learning and creativity in the relationship between KMPs and innovation performance, as well as the moderating effect of encouraging and supportive leadership on the relationship between organizational creativity and innovation performance. The manuscript concludes with suggestions for optimizing KMP implementation based on insights drawn from the challenges and inadequacies identified across different practices.


Abubakar, A. M., Elrehail, H., Alatailat, M. A., & Elçi, A. (2019). Knowledge management, decision-making style and organizational performance. Journal of Innovation & Knowledge, 4(2), 104–114. Science direct. https://doi.org/10.1016/j.jik.2017.07.003

Abualoush, S., Bataineh, K., & Alrowwad, A. A. (2018). The role of knowledge management process and intellectual capital as intermediary variables between knowledge management infrastructure and organization performance. Interdisciplinary Journal of Information, Knowledge, and Management, 13, 279-309. https://doi.org/10.28945/4088

Alshanty, A. M., & Emeagwali, O. L. (2019). Market-sensing capability, knowledge creation and innovation: The moderating role of entrepreneurial-orientation. Journal of Innovation & Knowledge, 4(3), 171–178. https://doi.org/10.1016/j.jik.2019.02.002

Anis, I., Gani, L., Fauzi, H., Hermawan, A. A., & Adhariani, D. (2023). The sustainability awareness of banking institutions in Indonesia, its implication on profitability by the mediating role of operational efficiency. Asian Journal of Accounting Research, 8(4), 356-372.

Antunes, H. de J. G., & Pinheiro, P. G. (2020). Linking knowledge management, organizational learning and memory. Journal of Innovation & Knowledge, 5(2), 140–149. https://doi.org/10.1016/j.jik.2019.04.002

Ashikali, T., Groeneveld, S., Ritz, A., Ritz, G., In, A., Leisink, P., Andersen, L., Brewer, G., & Jacobsen, C. (2020). Chapter 10: Managing a diverse workforce. https://doi.org/10.48350/167990

Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108

Darvishmotevali, M., & Ali, F. (2020). Job insecurity, subjective well-being and job performance: The moderating role of psychological capital. International Journal of Hospitality Management, 87, 102462. https://doi.org/10.1016/j.ijhm.2020.102462

Dawson, E. (2014). “Not designed for us”: How science museums and science centers socially exclude low‐income, minority ethnic groups. Science education, 98(6), 981-1008. https://doi.org/10.1002/sce.21133

Deng, X., Garcia-Knight, M. A., Khalid, M. M., Servellita, V., Wang, C., Morris, M. K., ... & Chiu, C. Y. (2021). Transmission, infectivity, and neutralization of a spike L452R SARS-CoV-2 variant. Cell, 184(13), 3426-3437. https://doi.org/10.1016/j.cell.2021.04.025

Dirani, K. M., Abadi, M., Alizadeh, A., Barhate, B., Garza, R. C., Gunasekara, N., Ibrahim, G., & Majzun, Z. (2020). Leadership competencies and the essential role of human resource development in times of crisis: a response to Covid-19 pandemic. Human Resource Development International, 23(4), 380–394. https://doi.org/10.1080/13678868.2020.1780078

Edquist, C., & Hommen, L. (1999). Systems of innovation: theory and policy for the demand side. Technology in society, 21(1), 63-79. https://doi.org/10.1016/S0160-791X(98)00037-2

Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of convenience sampling and purposive sampling. American journal of theoretical and applied statistics, 5(1), 1-4. https://doi.org/10.11648/j.ajtas.20160501.11

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104

Geng, D., Shen, W., Cui, J., & Quan, L. (2012, May). The implementation of KMP algorithm based on MPI+ OpenMP. In 2012 9th International Conference on Fuzzy Systems and Knowledge Discovery (pp. 2511-2514). IEEE. https://doi.org/10.1109/FSKD.2012.6234095

Hair Jr, J. F., Matthews, L. M., Matthews, R. L., & Sarstedt, M. (2017). PLS-SEM or CB-SEM: updated guidelines on which method to use. International Journal of Multivariate Data Analysis, 1(2), 107-123. https://doi.org/10.1504/IJMDA.2017.087624

Hao, F., Xiao, Q., & Chon, K. (2020). COVID-19 and China’s hotel industry: Impacts, a disaster management framework, and post-pandemic agenda. International journal of hospitality management, 90, 102636. https://doi.org/10.1016/j.ijhm.2020.102636

Hung, R. Y. Y., Lien, B. Y. H., Yang, B., Wu, C. M., & Kuo, Y. M. (2011). Impact of TQM and organizational learning on innovation performance in the high-tech industry. International business review, 20(2), 213-225. https://doi.org/10.1108/jic-11-2016-0116

Kalita, N., Chitra, Sharma, R., & Borah, S. (2015). e KMP: A Proposed Enhancement of KMP Algorithm. In Computational Intelligence in Data Mining-Volume 3: Proceedings of the International Conference on CIDM, 20-21 December 2014 (pp. 479-487). Springer India. https://doi.org/10.1007/978-81-322-2202-6_43

Kremer, H., Villamor, I., & Aguinis, H. (2019). Innovation leadership: Best-practice recommendations for promoting employee creativity, voice, and knowledge sharing. Business Horizons, 62(1), 65–74. https://doi.org/10.1016/j.bushor.2018.08.010

Liao, Y., Deschamps, F., Loures, E. de F. R., & Ramos, L. F. P. (2017). Past, present and future of Industry 4.0 - a systematic literature review and research agenda proposal. International Journal of Production Research, 55(12), 3609–3629. https://doi.org/10.1080/00207543.2017.1308576

Liu, Y., Kim, J., & Yoo, J. (2019). Intangible resources and internationalization for the innovation performance of Chinese high-tech firms. Journal of Open Innovation: Technology, Market, and Complexity, 5(3), 1-17. https://doi.org/10.3390/joitmc5030052

Mahdi, O. R., Nassar, I. A., & Almsafir, M. K. (2019). Knowledge management processes and sustainable competitive advantage: An empirical examination in private universities. Journal of Business Research, 94, 320–334. https://doi.org/10.1016/j.jbusres.2018.02.013

Mikalef, P., & Gupta, M. (2021). Artificial intelligence capability: Conceptualization, measurement calibration, and empirical study on its impact on organizational creativity and firm performance. Information & Management, 58(3), 103434. https://doi.org/10.1016/j.im.2021.103434

Monje-Amor, A., Abeal Vázquez, J. P., & Faíña, J. A. (2020). Transformational leadership and work engagement: Exploring the mediating role of structural empowerment. European Management Journal, 38(1), 169–178. https://doi.org/10.1016/j.emj.2019.06.007

Narayanan, S., Nadarajah, D., Sambasivan, M., & Ho, J. A. (2023). Antecedents and outcomes of the knowledge management process (KMP) in Malaysian SMEs. Journal of Small Business & Entrepreneurship, 35(5), 697-723. https://doi.org/10.1080/08276331.2020.1818540

Nonaka, I. (2009). The knowledge-creating company. In The economic impact of knowledge (pp. 175-187). Routledge.

Nonaka, I., & Takeuchi, H. (2007). The knowledge-creating company. Harvard business review, 85(7/8), 162.

Nonaka, I., & Konno, N. (1998). The Concept of “Ba”: Building a Foundation for Knowledge Creation. California Management Review, 40(3), 40–54. https://doi.org/10.2307/41165942

Patwary, A. K., Alwi, M. K., Rehman, S. U., Rabiul, M. K., Babatunde, A. Y., & Alam, M. M. D. (2022). Knowledge management practices on innovation performance in the hotel industry: mediated by organizational learning and organizational creativity. Global Knowledge, Memory and Communication. https://doi.org/10.1108/gkmc-05-2022-0104

Pillai, S. G., Haldorai, K., Seo, W. S., & Kim, W. G. (2021). COVID-19 and hospitality 5.0: Redefining hospitality operations. International Journal of Hospitality Management, 94, 102869. https://doi.org/10.1016/j.ijhm.2021.102869

Rajapathirana, R. J., & Hui, Y. (2018). Relationship between innovation capability, innovation type, and firm performance. Journal of Innovation & Knowledge, 3(1), 44-55. https://doi.org/10.1016/j.jik.2017.06.002

Ringle, C., Da Silva, D., & Bido, D. (2015). Structural equation modeling with the SmartPLS. Bido, D., da Silva, D., & Ringle, C. (2014). Structural Equation Modeling with the Smartpls. Brazilian Journal Of Marketing, 13(2), 1-18.

Sahoo, S., Kumar, A., & Upadhyay, A. (2022). How do green knowledge management and green technology innovation impact corporate environmental performance? Understanding the role of green knowledge acquisition. Business Strategy and the Environment, 32(1). https://doi.org/10.1002/bse.3160

Saunders, M., Lewis, P., & Thornhill, A. (2003). Research methods forbusiness students. Essex: Prentice Hall: Financial Times.

Shin, H. (2022). A critical review of robot research and future research opportunities: adopting a service ecosystem perspective. International Journal of Contemporary Hospitality Management, 34(6), 2337-2358. https://doi.org/10.1108/IJCHM-09-2021-1171

Shujahat, M., Sousa, M. J., Hussain, S., Nawaz, F., Wang, M., & Umer, M. (2019). Translating the impact of knowledge management processes into knowledge-based innovation: The neglected and mediating role of knowledge-worker productivity. Journal of Business Research, 94, 442–450. https://doi.org/10.1016/j.jbusres.2017.11.001

Taherdoost, H. (2016). Sampling methods in research methodology; how to choose a sampling technique for research. How to choose a sampling technique for research (April 10, 2016).

Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533. https://doi.org/10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z

Tussyadiah, I. (2020). A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism. Annals of Tourism Research, 81, 102883. https://doi.org/10.1016/j.annals.2020.102883

Turban, D. B., & Cable, D. M. (2003). Firm reputation and applicant pool characteristics. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 24(6), 733-751. https://doi.org/10.1002/job.215

Valeri, M., & Baggio, R. (2021). A critical reflection on the adoption of blockchain in tourism. Information Technology & Tourism, 23, 121-132. https://doi.org/10.1007/s40558-020-00183-1

Wang, Z. (2023, July). Design and Implementation of English Simultaneous Typing System Based on KMP Algorithm. In 2023 International Conference on Data Science and Network Security (ICDSNS) (pp. 1-6). IEEE. https://doi.org/10.1109/ICDSNS58469.2023.10245780




How to Cite

Huipeng, Y. (2024). Examining the Critical Impact of Knowledge Management Practices on Organisational Innovation and Creativity in China’s Shanxi Province: An Extensive Mediation-Moderation Study. Uniglobal Journal of Social Sciences and Humanities, 3(2), 9–17. https://doi.org/10.53797/ujssh.v3i2.2.2024