Emotional Intelligence and Knowledge Sharing as Predictors of Employee Performance in the Commercial Banks of Guangdong province, China
DOI:
https://doi.org/10.53797/ujssh.v4i1.11.2025Keywords:
Emotional intelligence, knowledge sharing, employee performance, commercial banks, Guangdong provinceAbstract
In the competitive and rapidly evolving banking sector of Guangdong Province, China, employee performance is a critical determinant of organizational success. This study aims to explore the influence of emotional intelligence and knowledge sharing on employee performance in commercial banks, addressing a gap in understanding these factors' impact within this context. Employing a quantitative research design, data were collected from 400 employees across 20 commercial banks and analyzed using Structural Equation Modeling (SEM). The findings reveal that both emotional intelligence and knowledge sharing significantly and positively affect employee performance, with knowledge sharing also serving as a mediator in this relationship. The results suggest that emotional intelligence enhances employees' ability to engage in knowledge sharing, which in turn boosts employee performance. This study contributes to the existing literature by highlighting the dual impact of emotional intelligence on performance, both directly and indirectly through knowledge sharing, and offers practical insights for bank managers to implement targeted training programs that integrate emotional intelligence development and knowledge-sharing initiatives for improved workforce productivity.
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